Digital. Donedifferently.

Discovery mapped public visitors, sales staff and approved customer users. The scope separated public catalogue content from account specific prices and documents.

Public pages used reusable product family templates with specifications, accessories and enquiry context. Quote forms carried selected product identifiers into the sales workflow.

The customer workspace concept exposed only account owned quotes and current document versions. Role checks were specified at the server, not merely by hiding interface controls.

The release plan addressed redirects, form delivery, permission tests and reporting. A documented support process covered product updates and account access requests after launch.

Discovery mapped three purchase journeys: first cookware purchase, replacement pan and gift bundle. The catalogue was reorganised by use, size and material rather than internal stock labels.

Product templates introduced dimension diagrams, compatibility notes, care instructions and related accessories. Variant choices update the product image and availability message together.

Cart and checkout designs surfaced shipping estimates and return information early. Guest checkout remained prominent; account creation was offered after purchase.

The concept handoff included inventory mapping, product import rules, order email layouts and mobile checks for filters, unavailable variants and payment failure recovery.

Discovery mapped dispatcher, supervisor and technician roles. A concept task review focused on assignment, reassignment, overdue visits and missing access details.

The information architecture separated active work, exceptions and reporting. A job list paired a strong status hierarchy with filters and a persistent detail panel.

Interaction designs added explicit confirmation for reassignment, visible unsaved changes and actionable empty states. Keyboard access and focus order were included in component specifications.

The test plan used representative operational tasks and recorded errors as well as completion time. Handoff linked components, states and acceptance notes to each workflow.

Discovery mapped the repair lifecycle from report to resolution. The MVP distinguished routine repair reporting from urgent safety situations, with appropriate contact guidance in the flow.

The resident journey captured property, repair category, photos and access notes. Staff triage controlled status changes and appointment options instead of automatically promising a visit.

The app design included a pending upload state, retry behaviour and readable notifications. Residents could view the latest update without resubmitting the same repair.

The engineering plan covered identity, property access permissions, an audit trail and error monitoring. Acceptance scenarios included duplicate reports, expired sessions, denied photo access and cancelled visits.

Discovery defined serviceable areas, minimum project scope and a qualified enquiry definition with the fictional sales workflow. Search and social received separate responsibilities.

Search landing pages answered specification and installation questions. Social creative demonstrated how a garden room might be used and led into a planning guide or survey request.

A short form captured postcode, intended use and timing. Lead source fields and duplicate rules supported follow up without counting the same prospect twice.

Weekly reviews examined enquiry quality by channel and creative. Budget decisions used qualified consultations alongside cost per lead, with offline outcomes represented in the measurement plan.

The audit grouped queries by service, problem and stage of decision. Existing pages were reviewed before creating new URLs so overlapping articles could be consolidated.

The content plan separated repair, maintenance and installation journeys. Each service page explained scope, process, coverage and a clear next step without inventing local offices.

Internal links connected informational guides to relevant services and projects. Technical work addressed crawl access, duplicate titles, broken links and a documented redirect map.

Reporting combined search visibility with landing page engagement and CRM qualified enquiries. A monthly review checked intent alignment and content usefulness before expanding the page set.